About Jetstream Ground Services - people working at the airport

We Are Jetstream

Aviation Handling Services

Founded at Palm Beach International Airport (PBI) in 1996 by Marc Desnoyers and Dave Norris, Jetstream Ground Services has delivered a variety of outsourcing solutions throughout the country. Serving some of the nation’s busiest airports, Jetstream is a leading provider of ground handling services, aircraft appearance services, and cargo handling with a reputation for consistent excellence in training, performance, and safety.

What makes Jetstream a success? Our commitment to listening to our client’s needs and delivering beyond their expectations.

The airline industry depends on airport handling services to keep schedules running smoothly and to ensure the safety and well-being of each passenger. Our ability to provide high levels of unique personal service is predicated on our ability to adapt to an ever-changing industry. It’s easy to see the Jetstream advantage when you consult with our team of aviation professionals for all of your operational needs. From improving punctuality to making the skies a safer place for everyone, Jetstream and our management team should be the first choice to meet your goals and objectives.

Marc Desnoyers

Marc Desnoyers

Company Founder

Dave Norris

Dave Norris

Company Founder

Core Values:  Jetstream RISES

RELIABLE performance

INTEGRITY in our relationships

SAFETY first, always

EMPOWERMENT to do the right thing

STEWARDSHIP to our customers

MISSION

To deliver integral service our customers rely on every day, without hesitation, as an extension of their operation

VISION

To be the first choice within the aviation services industry when carriers seek expertise in safety, performance, and handling solutions

Leadership Team

Marc Desnoyers

Marc Desnoyers

Chief Executive Officer

As co-founder of the Company, Marc has provided leadership and vision for the company from its first airport location in Palm Beach to the many locations serviced today. He broadened the company’s diversity of services and was an early pioneer in the use of workforce technology and automation in cabin appearance and hub management.

 “Our commitment to our team members carries through to the services our airline customers value”

Erik Olund

Erik Olund

Chief Operating Officer


Erik is a seasoned aviation and business executive with a proven track record in strategic planning, operations management, and team leadership. His extensive experience in the aviation industry equipped him with the skills to drive operational efficiencies, foster a culture of teamwork, and produce results.

Erik supports all of Jetstream’s airport locations including our two large hub operations in Charlotte and Phoenix.

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Bobby Vaziri

Bobby Vaziri

VP of Operations

Bobby is a dynamic and results-oriented leader, recognized for his unwavering commitment to driving efficiency and cost-effectiveness while prioritizing safety.

As a highly motivated and metrics-driven performer, he is focused on bringing best practices learned throughout his career at multiple carriers to the local Jetstream teams to drive operational success on a daily basis.

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Mariela Feliciano

Mariela Feliciano

VP of Human Resources


Mariela has worked for Jetstream for over 20 years, a journey that began with just a handful of employees. In the years since, Mariela catalyzed the team’s effectiveness while supporting the company’s mission.

She sets the standard for leadership in all aspects of HR, as well as establishing the direction for the full scope of human capital programs, policies, and support services. She holds the distinction of being the first female to serve as a Vice President.

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Shawn Cox

Shawn Cox

Sr. Director – CLT Operations


Shawn, an expert in transportation and operations, led teams and achieved significant cost savings at Benore Logistic Systems with $250M+ annual revenues.

His impressive career spans Ryder, Amazon, NFI, and FedEx Express, focusing on strategic planning and leadership. An advocate for professional growth, he holds a Bachelor’s in Business Administration and multiple ‘Five-Star’ awards.

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Michele Riley

Michele Riley

Director of Finance


Michele came to Jetstream via Memphis, TN where she owned and managed her own businesses. Her experience in bookkeeping for those companies made her a great candidate to fill an empty Accounts Payable position and she quickly found her niche, and a new career, in Accounting.

Michele currently manages all aspects of budgeting, audits, financial reporting, the uniform & GSE programs, and organizes all of the company’s corporate events.

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Tammy Harrington

Tammy Harrington

Director of PHX Operations


Tammy is an experienced leader, operations executive, and master communicator.  She takes pride in providing the best product possible while never losing focus on safety and client satisfaction.

Tammy proudly served in the military and has been recognized by United States Air Force during her 22 years of service for her extraordinary commitment to readiness.

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Jennifer Perricelli-Rice

Jennifer Perricelli-Rice

Director of Training & Compliance


With two decades of industry experience, Jennifer has a robust background in Airport Operations from her time in Miami and Chicago in Customer Service and Ramp Operations, before becoming the GM for American Airlines at Kansas City.

She spearheaded American Airlines’ post-merger efforts to standardize its global aircraft appearance policies, procedures and programs, which led to the development of American’s Cabin Appearance Manual and the launch of American’s Cabin website.

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Alfredo Fernandez

Alfredo Fernandez

Director of Human Resources


Alfredo’s work experience includes 24 years of Employment Relations in areas of US Transportation, Manufacturing, Maritime Logistics Operations and International Labor.

Prior to Jetstream, he was with Tropical Shipping USA, where he excelled in both US and International employee relations. Alfredo also held similar roles at Takata Seatbelts and Vitromex USA, with both companies headquartered in Mexico. His work travels included the US, Mexico, Canada and the Caribbean.

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Shannon Hardiman

Shannon Hardiman

Director of IT and Analytics


Early in her career Shannon worked for Liberty Medical Supply, an industry-leading provider of durable medical equipment where she leveraged her understanding of business analytics.

She joined Jetstream in 2014 as an HR Generalist, but later moved through various roles in Operations Support, Business Intelligence, and Data Analysis. Her dedication and willingness to do what is needed when needed has resulted in being entrusted with business data processes and analysis as the Director of Business Analytics.

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Jetstream Ground Services Inc. - Aviation ground services for airports and airlines

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©2005-2024 Jetstream Ground Services, Inc. All rights reserved.
Website and Brand Designed by POPflow Design
Jetstream Ground Services Inc. - Aviation ground services for airports and airlines
©2005-2024 Jetstream Ground Services, Inc.
All rights reserved.

Aviation Ground Services

Success Stories

About Jetstream

Safety + Training

CoVID-19

News

Contact

Employees

Website and Brand Designed by POPflow Design
Jetstream Ground Services Inc. - Aviation ground services for airports and airlines

Aviation Ground Services

Success Stories

About Jetstream

Safety + Training

News

CoVID-19

Contact

Employees

©2005-2024 Jetstream Ground Services, Inc.
All rights reserved.
Website and Brand Designed by POPflow Design