We Are Jetstream
Aviation Handling Services
Founded at Palm Beach International Airport (PBI) in 1996 by Marc Desnoyers and Dave Norris, Jetstream Ground Services has delivered a variety of outsourcing solutions throughout the country. Serving some of the nation’s busiest airports, Jetstream is a leading provider of ground handling services, aircraft appearance services, and cargo handling with a reputation for consistent excellence in training, performance, and safety.
What makes Jetstream a success? Our commitment to listening to our client’s needs and delivering beyond their expectations.
The airline industry depends on airport handling services to keep schedules running smoothly and to ensure the safety and well-being of each passenger. Our ability to provide high levels of unique personal service is predicated on our ability to adapt to an ever-changing industry. It’s easy to see the Jetstream advantage when you consult with our team of aviation professionals for all of your operational needs. From improving punctuality to making the skies a safer place for everyone, Jetstream and our management team should be the first choice to meet your goals and objectives.
Marc Desnoyers
Company Founder
Dave Norris
Company Founder
Core Values: Jetstream RISES
RELIABLE performance
INTEGRITY in our relationships
SAFETY first, always
EMPOWERMENT to do the right thing
STEWARDSHIP to our customers
MISSION
To deliver integral service our customers rely on every day, without hesitation, as an extension of their operation
VISION
To be the first choice within the aviation services industry when carriers seek expertise in safety, performance, and handling solutions
Leadership Team
Ryan Brenton
President & CEO
Ryan has held various leadership positions within the organization over the past fifteen years and is eager to position the company for future growth.
Previously he held the position of General Counsel before accepting his current position in November 2020.
“We were very proud to celebrate our 25th anniversary in 2021, but are even more optimistic that the best is yet to come.”
Erik Olund
Chief Operating Officer
Erik is a seasoned aviation and business executive with a proven track record in strategic planning, operations management, and team leadership. His extensive experience in the aviation industry equipped him with the skills to drive operational efficiencies, foster a culture of teamwork, and produce results.
Erik supports all of Jetstream’s airport locations including our two large hub operations in Charlotte and Phoenix.
Mariela Feliciano
VP of Human Resources
Mariela has worked for Jetstream for over 20 years, a journey that began with just a handful of employees. In the years since, Mariela catalyzed the team’s effectiveness while supporting the company’s mission.
She sets the standard for leadership in all aspects of HR, as well as establishing the direction for the full scope of human capital programs, policies, and support services. She holds the distinction of being the first female to serve as a Vice President.
Shawn Cox
Sr. Director – CLT Operations
Shawn, an expert in transportation and operations, led teams and achieved significant cost savings at Benore Logistic Systems with $250M+ annual revenues.
His impressive career spans Ryder, Amazon, NFI, and FedEx Express, focusing on strategic planning and leadership. An advocate for professional growth, he holds a Bachelor’s in Business Administration and multiple ‘Five-Star’ awards for operational excellence.
Shannon Hardiman
Director of Business Analytics
Early in her career Shannon worked for Liberty Medical Supply, an industry-leading provider of durable medical equipment where she leveraged her understanding of business analytics.
She joined Jetstream in 2014 as an HR Generalist, but later moved through various roles in Operations Support, Business Intelligence, and Data Analysis. Her dedication and willingness to do what is needed when needed has resulted in being entrusted with business data processes and analysis as the Director of Business Analytics.
Michele Riley
Director of Finance
Michele came to Jetstream via Memphis, TN where she owned and managed her own businesses. Her experience in bookkeeping for those companies made her a great candidate to fill an empty Accounts Payable position and she quickly found her niche, and a new career, in Accounting.
Michele currently manages all aspects of budgeting, audits, financial reporting, the uniform & GSE programs, and organizes all of the company’s corporate events.
Clark Willey
Director of Planning and Technology
Before joining Jetstream, Clark enjoyed a career on the carrier side of aviation. First as a project manager with US Airways, working on IT implementation projects to reduce lost time for the frontline workforce, and later as the Director of Cargo & Airport Automation with Spirit Airlines – responsible for the start-up of several large stations.
Since joining Jetstream he has focused on Automation & Technology, allowing real-time visualization and assignment of crews for optimal staffing.
Andrew Keelan
Director of Business Development
Andrew began his career in financial analysis and marketing with American Eagle Outfitters. He later joined the American Airlines’ Procurement team, focusing on Airport Services, and partnered with Jetstream at multiple locations. He held escalating roles of responsibility and leadership before leaving the company in 2020.
Prior to Jetstream, Andrew was a consultant at RevGen Partners, specializing in delivering technology projects to large clients, aimed at enhancing their Customer Experience.
Tammy Harrington
Director of PHX Operations
Tammy is an experienced leader, operations executive, and master communicator. She takes pride in providing the best product possible while never losing focus on safety and client satisfaction.
Tammy proudly served in the military and has been recognized by United States Air Force during her 22 years of service for her extraordinary commitment to readiness.
Jennifer Perricelli-Rice
Director of Training & Compliance
With two decades of industry experience, Jennifer has a robust background in Airport Operations from her time in Miami and Chicago in Customer Service and Ramp Operations, before becoming the GM for American Airlines at Kansas City.
She spearheaded American Airlines’ post-merger efforts to standardize its global aircraft appearance policies, procedures and programs, which led to the development of American’s Cabin Appearance Manual and the launch of American’s Cabin website.
Alfredo Fernandez
Director of Human Resources
Alfredo’s work experience includes 24 years of Employment Relations in areas of US Transportation, Manufacturing, Maritime Logistics Operations and International Labor.
Prior to Jetstream, he was with Tropical Shipping USA, where he excelled in both US and International employee relations. Alfredo also held similar roles at Takata Seatbelts and Vitromex USA, with both companies headquartered in Mexico. His work travels included the US, Mexico, Canada and the Caribbean.
Monica Williams
Director of Recruitment
Monica has over 20 years of expertise in Employee Relations, Talent Acquisition, and Staffing. She has an excellent track record with effectively handling labor relations, assisting employees with counseling services, and improving the overall morale in the recruitment process.
Her ability to establish rapport with any individual and create an environment of trust and transparency has allowed Monica to continually find new ways to execute team collaboration and turn goals into action.
Jackson Carson
Creative Director
With over 30 years of experience, Jackson is the founder of POPflow Design and is a fractional Creative Director for Jetstream.
Jackson is a dynamic design leader, startup advisor, and devoted mentor. He employs design thinking principles, user research, and data insights to devise simple and innovative solutions to complex communication and interaction problems. Jackson’s approach is informed by user experience strategy and a passion for positively impacting the world through design.
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Aviation Ground Services
Success Stories
About Jetstream
Safety + Training
Jetstream Connect
CoVID-19
News
Contact
Aviation Ground Services
Success Stories
About Jetstream
Safety + Training
Jetstream Connect
Contact
News
CoVID-19