Select Page
About Jetstream Ground Services - people working at the airport

We Are Jetstream

Aviation Handling Services

Founded at Palm Beach International Airport (PBI) in 1996 by Marc Desnoyers and Dave Norris, Jetstream Ground Services has delivered a variety of outsourcing solutions throughout the country. Serving some of the nation’s busiest airports, Jetstream is a leading provider of ground handling services, aircraft appearance services, and cargo handling with a reputation for consistent excellence in training, performance, and safety.

What makes Jetstream a success? Our commitment to listening to our client’s needs and delivering beyond their expectations.

The airline industry depends on airport handling services to keep schedules running smoothly and to ensure the safety and well-being of each passenger. Our ability to provide high levels of unique personal service is predicated on our ability to adapt to an ever-changing industry. It’s easy to see the Jetstream advantage when you consult with our team of aviation professionals for all of your operational needs. From improving punctuality to making the skies a safer place for everyone, Jetstream and our management team should be the first choice to meet your goals and objectives.

Marc Desnoyers

Marc Desnoyers

Company Founder

Dave Norris

Dave Norris

Company Founder

Core Values:  Jetstream RISES

RELIABLE performance

INTEGRITY in our relationships

SAFETY first, always

EMPOWERMENT to do the right thing

STEWARDSHIP to our customers

MISSION

To deliver integral service our customers rely on every day, without hesitation, as an extension of their operation

VISION

To be the first choice within the aviation services industry when carriers seek expertise in safety, performance, and handling solutions

Leadership Team

Ryan Brenton

Ryan Brenton

President & CEO

Ryan has held various leadership positions within the organization over the past ten years and is eager to position the company for future growth. 

Previously he held the position of General Counsel before accepting his current position in November 2020. 

“We are very proud to celebrate our 25th anniversary this year, but are even more optimistic that the best is yet to come.”

Mariela Feliciano

Mariela Feliciano

VP of Human Resources

Mariela has worked for Jetstream for over 20 years, a journey that began with just a handful of employees. In the years since, Mariela catalyzed the team’s effectiveness while supporting the company’s mission. As Vice President of Human Resources, Mariela sets the standard for leadership in all aspects of HR, as well as establishing the direction for the full scope of human capital programs, policies, and support services. She holds the distinction of being the first female to serve as Vice President.

Mariela’s growth within Jetstream is thanks to her steadfast commitment, strategic vision, and hard work; attributes that define her. She played an integral role in the opening and business design of the company’s largest operating hub in Charlotte, NC, among many stations.

When Mariela is not working, she spends time boating and enjoying the beautiful scenery that North Carolina has to offer.

Brett Langsdorf

Brett Langsdorf

VP of Airport Operations

As a veteran leader in the airline industry, Brett’s career spans from working in leadership roles for America West, US Airways, Virgin America, and Delta Airlines both in local and regional management positions.

Prior to Jetstream, Brett held multiple escalating leadership roles that spanned large airline operations with a specific focus of assuming leadership of at-risk locations or under-performing regions and teams. This has grown the ability for Brett to execute sound tactics and strategies that facilitated streamlined and cost-effective processes and organizational structure.

Brett supports all of Jetstream’s airport locations including our two large hub operations in Charlotte and Phoenix.

In September 2021 Brett became a member of the Aviation Advisory Board at Bowling Green State University in Ohio.

Michele Riley

Michele Riley

Director of Finance

Michele came to Jetstream and south Florida in 2012 via a move from Memphis, TN where she owned and managed her own businesses. Her experience in bookkeeping for those companies made her a great candidate to fill an empty Accounts Payable position and she quickly found her niche, and a new career, in Accounting. Michele was promoted to Accounting Manager and later Controller, with oversight of the entire Finance Department. Michele currently manages all aspects of budgeting, audits, financial reporting, the uniform & GSE programs, and organizes all of the company’s corporate events. 

Michele is currently enrolled at Indian River State College taking evening classes towards an advanced degree in Accounting. Outside of work, she enjoys camping, her two rescue boxers (Floyd and Ginger), and riding the Harley with her husband.

Steven Shatsky

Steven Shatsky

Director of CLT Operations

A proven leader, Steve offers extensive experience in the airline industry, as well as demonstrated effectiveness in the areas of Change Management, Business Process Reengineering, and Relationship Management.  Leading Jetstream’s largest operation, American Airlines’ hub in Charlotte, Steve’s focus on results has allowed his team to consistently exceed operational performance goals and set new standards for excellence.

In addition to his management experience in the airline industry, Steve’s diverse background includes experience as a Business Consulting Manager with PricewaterhouseCoopers, Global Director of Marketing – Services for SAP, and given his passion for aviation, it seems only natural that Steve was a founder and Vice President for a start-up airline.

Tammy Harrington

Tammy Harrington

Director of PHX Operations

Tammy is an experienced leader, operations executive, and master communicator.  Obsessed with customer service & driven by results, she takes pride in providing the best product possible. As a Director of Operations, her goals include safety & client satisfaction.

Her career experiences include customer service, writing policy & procedure, emergency planning & response, and playing a key role in two airline mergers.

Tammy has proudly served in the military and has been recognized by United States Air Force during her 22 years of service for her extraordinary commitment to readiness.

She holds a Master’s in Business Administration from the University of Phoenix and currently resides in Mesa Arizona with her husband Jason. Together, in their time away from work, they enjoy travel, movies, hockey, & their furbabies.

Kim Royal

Kim Royal

Regional Director of Operations

Kim joined the Jetstream team in September of 2018 and was appointed to her current position in October 2020, an advancement from her previous role as General Manager and Operations Manager in Los Angeles.  

As an industry veteran with 25 years of experience, Kim has worn quite a few hats… Senior Terminal Manager, International Airport Station Manager, Customer Service Business Manager, and Airport Supervisor of Operations. Over the course of her career, she has worked for various domestic and international flagship airlines including Menzies Aviation, Fiji Airways, Hallmark Aviation, LAWA, and Alaska Airlines. 

Travel has always been a passion of Kim’s from a young age.  Among her favorite places to visit, Fiji, Spain, Indonesia, and France are always high on her list. 

Andrell Shade

Andrell Shade

Regional Director of Operations

Andrell began his airline career as an Agent in Washington, D.C. He then served in the Navy for three years before rejoining the aviation industry with US Airways.

Andrell progressed through various leadership roles with American Airlines in Washington, D.C., Miami, Atlanta, and Los Angeles over the next nine years.

After leaving American, Andrell joined Avelo Airlines in March 2021 as the Base Manager / Training Manager – Burbank. In this role, he was responsible for the startup, leadership, and management of the airline’s Burbank station, including direct management of airport operations, and dotted line authority over inflight, maintenance and flight operations at the station. He grew the station from startup to 35 employees and reported to the Director of Stations.

Lee Villeneuve

Lee Villeneuve

Director of Risk, Safety, & Compliance

Lee is an experienced aviation professional who has dedicated over 40 years of her career to improving safety, security and compliance for airline passengers.

Prior to joining Jetstream, Lee held various leadership roles across the USA. She was with United Airlines & Northwest Airlines in Customer Service and Airport Operations, Hawaiian Airlines in Policies & Procedures, and Virgin America as the Senior Manager in their Operational Control Center. 

 At Jetstream Lee is focused on developing, implementing, and maintaining a Just Safety Culture which will enhance both our employee experience and accountability to our customers.

In her free time Lee enjoys driving her convertible around the beaches of Palm Beach, FL and the occasional stint as a guest bartender.

Dave Friend

Dave Friend

Director of Technology

Dave brings over 20 years of experience in the information technology field. He is a proven leader who has managed teams within diverse groups such as staff within a military setting, state corrections, and also the private sector.

Dave worked previously as a senior network engineer and manager for an IT provider serving correctional institutions. He oversaw a team of 40 engineers responsible for managing network systems, equipment, and technical support. Dave is also a veteran of the US Air Force, formerly serving as Supervisor for the Wright Patterson Air Force Base Security Police where he trained incoming Airmen on base policies and safety protocols.

As 2022 gets underway, Dave will be working closely with many of our leaders to assess and improve Jetstream’s hardware and software needs.

Alfredo Fernandez

Alfredo Fernandez

Director of Human Resources

Alfredo’s relevant work experience includes 24 years of Employment Relations in areas of US Transportation, Manufacturing, Maritime Logistics Operations and International Labor.

Prior to joining Jetstream, Alfredo held the position of International Human Resources Manager at Tropical Shipping USA, Inc., during which he exceled in both US and International employee relations. Alfredo also held similar HR Manager roles at Takata Seatbelts, Inc., and Vitromex USA, Inc., with both companies headquartered in Mexico. It was during this period that he began working outside of the USA at the manufacturing “maquiladora” plants. His work travels included the US, Mexico, Canada and the Caribbean.

Alfredo holds a Bachelor’s degree from Florida Atlantic University with a Senior Professional Certification in Human Resources (SPHR®) accredited by the HR Certification Institute.

Monica Williams

Monica Williams

Director of Recruitment

Monica has over 20 years of expertise and experience in Employee Relations, Talent Acquisition, and Staffing roles. She has an excellent track record with effectively handling labor relations, assisting employees with counseling services, and improving the overall morale in the recruitment process.

Prior to working for Jetstream, Monica served as a Recruiting Specialist for US Airways in Crystal City, VA. Her unique ability to establish rapport with a variety of individuals and create an environment of trust and transparency has allowed Monica to continually find new ways to execute team collaboration and turn goals into action.

Monica holds a Master’s Degree in Human Resources Management from Southern New Hampshire University and a Bachelor’s Degree in Business Administration from Pfeiffer University.

Clark Willey

Clark Willey

Director of Planning and Technology

Before joining Jetstream Clark enjoyed a lengthy career on the carrier side of aviation. He was a project manager with US Airways, based in Phoenix, AZ working on IT implementation projects to reduce lost time for the frontline workforce. 

Clark later joined Spirit Airlines during their start-up of several large stations as the Director of Cargo & Airport Automation. 

Jetstream was able to bring Clark onboard in 2012 to focus on Automation & Technology and he did just that – setting up Workbridge to allow real-time visualization and assignment of crews at airports for optimal staffing.

Clark resides in Jacksonville, FL with his wife, but enjoys taking his RV to explore the country and see live music. He is also a scratch golfer and PGA Rules Official. 

Andrew Keelan

Andrew Keelan

Director of Business Development

Andrew began his career in financial analysis at American Eagle Outfitters. There he held roles supporting the company’s online expansion, store openings & closings, and finally marketing its credit card program – all while earning his MBA at the University of Pittsburgh. 

After graduation, Andrew joined the American Airlines’ Procurement team, focusing on Airport Services, and partnered with Jetstream at multiple locations. He held escalating roles of responsibility and leadership before leaving the company in 2020. Prior to Jetstream, Andrew was a consultant at RevGen Partners, specializing in delivering projects to large clients, aimed at enhancing their Customer Experience.

Andrew is a proud Pittsburgh sports fan, an avid photographer, and enjoys all things outdoors.

Shannon Hardiman

Shannon Hardiman

Director of Business Analytics

Early in her career Shannon started working with Liberty Medical Supply, an industry-leading provider of durable medical equipment. She leveraged her keen understanding for business analytics throughout her tenure there.

In 2014 Shannon started with Jetstream as an HR Generalist, but soon outgrew that position and put her skills to the test through various roles in Operations Support, Business Intelligence, and Data Analysis. Through determination, will, and hard work she has proven her dedication and willingness to do what is needed when needed, and has been entrusted with business data processes and analysis as the Director of Business Analytics.

In her spare time she pursues additional knowledge in computer programming, API integration, and system automation.

Jetstream Ground Services Inc. - Aviation ground services for airports and airlines

Aviation Ground
Services

Success Stories

About Jetstream

Safety + Training

Locations

Employee Portal

News

CoVID-19

Contact

©2005-2022 Jetstream Ground Services, Inc. All rights reserved.
Website and Brand Designed by POPflow Design
Jetstream Ground Services Inc. - Aviation ground services for airports and airlines
©2005-2022 Jetstream Ground Services, Inc.
All rights reserved.

Aviation Ground Services

Success Stories

About Jetstream

Safety + Training

Locations

Employee Portal

CoVID-19

News

Contact

Website and Brand Designed by POPflow Design
Jetstream Ground Services Inc. - Aviation ground services for airports and airlines

Aviation Ground Services

Success Stories

About Jetstream

Safety + Training

Locations

Employee Portal

Contact

News

CoVID-19

©2005-2022 Jetstream Ground Services, Inc.
All rights reserved.
Website and Brand Designed by POPflow Design